Kay Jewelers Green Ridge Square in Grand Rapids MI
Kay Jewelers in Grand Rapids operates as a premier destination for engagement ring creation, offering a wide range of exquisite jewelry services. Located at 3390 Alpine Ave NW, Ste. 129, Grand Rapids, MI 49544-1672, this store is recognized for its commitment to customer service and high-quality craftsmanship. With a total of 118 customer reviews, the sentiment towards their services is primarily positive, showcasing a blend of commendations and criticisms.
The store's operating hours are as follows:
| Day | Hours |
|-----------|--------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
Kay Jewelers specializes in engagement and wedding rings, providing options for custom designs and special orders. Their skilled staff, including well-reviewed employees like Tania and Tina, are noted for their friendliness and willingness to assist clients in finding the perfect piece of jewelry. Customers often appreciate the range of services offered, such as jewelry maintenance and repair, diamond upgrades, and financing options.
However, some negative experiences have been reported, particularly regarding delays and service quality. Issues with resizing and communication have also been highlighted, indicating areas where improvement may be needed.
Overall Sentiment from Online Customer Reviews:
Positive: 63%
Neutral: 20%
Negative: 17%
Best Review:
Jennifer praised the exceptional service provided by the staff, noting that they listened closely to her needs and helped her find the ideal chain for her grandmother's pendant.
Worst Review:
Lisa expressed dissatisfaction with her experience, highlighting significant issues with a custom wedding ring that was never properly processed, leading to frustration and disappointment.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff members referenced include Tania and Tina.
