Kay Jewelers, located at 3155 28th St SE Spc. G 111, Grand Rapids, MI 49512-1646, operates in Kent County. This jeweler offers a wide range of services with a strong focus on engagement ring creation. They provide options for custom and special orders, which allows customers to design unique pieces tailored to their specific preferences. Additionally, Kay Jewelers offers comprehensive jewelry maintenance and repair services, including diamond upgrades and appraisals.

The staff at this location are recognized for their helpfulness and knowledge, assisting customers throughout the purchasing process. Reviews indicate that the customer experience can vary significantly; while many customers praise the attentive service and the knowledgeable staff, others report issues with wait times and order fulfillment.

### Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 25%
- Negative: 20%

### Opening Hours:
| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

### Highlight Reviews
##### Best Review:
A customer named Kristen noted her excellent experience with the attentive staff who provided valuable guidance in selecting the right engagement ring.

##### Worst Review:
Ken expressed frustration regarding his visit when he found the store closed during listed hours, leading to a wasted trip.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*