Zales Jewelers, located at 3195 28th St SE, Suite 103, Grand Rapids, MI 49512 in Kent County, offers a wide range of jewelry services, specializing in the creation of custom engagement rings. The store promises a blend of elegance and timeless design, with staff dedicated to providing excellent customer service. Clients can benefit from services such as in-store ordering, custom jewelry design, jewelry and watch repairs, cleaning, and inspections.

With a total of 184 reviews available, the overall sentiment from online customer reviews indicates a favorable reception. The positive sentiment stands at approximately 70%, neutral at 20%, and negative at 10%.

Positive reviews typically emphasize the professionalism and helpfulness of staff like Jeri and Kayla, who are known for their exceptional service and ability to assist customers in selecting the perfect jewelry pieces. Negative reviews, however, highlight issues with customer service responsiveness and communication delays, indicating room for improvement in the overall shopping experience.

Best Review: A customer praised the outstanding service provided by Kayla, noting her patience and professionalism during a challenging transaction.

Worst Review: One reviewer expressed frustration regarding closed store hours and a lack of communication, leading to an unsatisfactory experience.

Operating Hours:
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM

Staff Members: Jeri, Kayla