Brownlee Jewelers, located at 4147 Park Rd, Charlotte, NC 28209, operates in Mecklenburg County and is a trusted name for engagement ring services. With 576 reviews collected, this family-owned jewelry store has been crafting beautiful custom engagement rings since 1936. They pride themselves on providing exceptional customer service, with knowledgeable staff ready to assist clients in creating unique and meaningful pieces. The engaging atmosphere and personal attention from staff members contribute positively to the experience.

However, customer feedback reveals a mixed sentiment. While many highlight the quality of their jewelry and friendly service, some reviews note concerns about the customer service experience and pricing discrepancies.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Opening Hours:
| Day | Hours |
|-----------|---------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |

Staff members include Michael R. and several knowledgeable associates who assist with various jewelry needs.

Best Review:
A customer appreciated the friendly and professional service, noting that the staff was knowledgeable and patient during their selection process for an engagement ring.

Worst Review:
Another customer expressed frustration over their experience, mentioning significant delays in service and a perceived lack of attention to the sentimental value of their items during a repair process.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.