Windsor Jewelers, Charlotte NC

Windsor Jewelers is a renowned jeweler located at 6809-D Phillips Place Court, Charlotte, North Carolina 28210, serving the Mecklenburg County area. They offer a variety of services focused on creating stunning engagement rings and provide a personalized experience for customers looking to mark special occasions. Windsor Jewelers is distinguished by its exceptional customer service, with knowledgeable staff ready to guide clients through the process of designing their perfect ring.

The store has garnered a wealth of positive feedback, with 1,318 reviews reviewed from multiple platforms. Customers frequently mention the impressive selection of fine jewelry and luxury watches, as well as the warm, friendly atmosphere. Notably, many reviews highlight the expertise of the staff, such as Tracy and Ulrike, who are appreciated for their attentive and informative guidance throughout the purchase process. Clients report feeling valued and well-treated, as each visit is characterized by personal attention and a welcoming environment.

However, there are a few negative sentiments noted. Some customers experienced delays in the availability of certain timepieces and issues with repairs, which led to frustration. A small percentage of customers felt that their needs were not met during their initial visits.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review: A customer named Sutton expressed high praise for Windsor Jewelers, noting the fantastic service he received when purchasing a Breitling watch and acknowledging the efficient repair service for his Tag Heuer.

Worst Review: Bob shared a disappointing experience regarding battery replacement for his Victorinox watch, stating that the store’s service malfunctioned and left his watch not working at all, despite being taken in for a simple replacement.

**Operating Hours:**
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff members mentioned: Tracy, Ulrike, Ben Simon.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.