Hong Duc Diamond Jewelry, located at 3000 Central Ave Ste 7, Charlotte, NC 28205, specializes in high-end bridal jewelry, focusing on engagement ring creation with GIA certified diamonds. The family-owned business has been serving the community since 1997, offering an array of custom-designed jewelry and repair services, particularly featuring 18K and 24K gold.

Customers provide a mixed reception towards the services at Hong Duc Diamond Jewelry, having reviewed the store 68 times in total. Many appreciate the knowledgeable and friendly staff, noting their professionalism and helpfulness in finding the perfect engagement rings and custom pieces. However, there are several negative sentiments regarding inconsistent customer service experiences, including instances where customers felt overlooked or found the shop closed despite online postings suggesting it was open.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

**Opening Hours**:
- Monday: 11 AM - 6 PM
- Tuesday: 11 AM - 6 PM
- Wednesday: Closed
- Thursday: 11 AM - 6 PM
- Friday: 11 AM - 6 PM
- Saturday: 11 AM - 6 PM
- Sunday: 11 AM - 6 PM

**Staff Members**:
- Tuan T. (Manager)

Best Review:
A customer praised the integrity and straightforwardness of the staff, highlighting their honest and trustworthy nature during transactions.

Worst Review:
Another reviewer expressed frustration after traveling a long distance only to find the store closed despite confirmation of operating hours online.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.