Fink's Jewelers, located at 4400 Sharon Rd, Suite 199, SouthPark Mall, Charlotte, NC 28211, is a fourth-generation, family-owned jewelry store with a notable reputation in engagement ring creation and exceptional customer service. Operating in Mecklenburg County, their knowledgeable staff, including well-regarded associates like Keng Vang and Roger Harper, provide personalized assistance to clients seeking exquisite diamond engagement rings and other fine jewelry.

The store boasts an impressive selection of designer pieces and Swiss timepieces. Many customers particularly commend Fink's for their professional service, such as assistance with custom jewelry orders and watch repairs. The atmosphere is noted for being warm and inviting, allowing clients to feel valued and at ease during their shopping experience. Moreover, the staff is known for their expertise in various jewelry brands, especially Rolex and other luxury items.

However, there have been some mixed reviews regarding customer service experiences. While many appreciate the dedication and professionalism exhibited by staff, a few negative comments highlight instances of perceived dismissive behavior.

Overall sentiment from online customer reviews:
- Positive: 80%
- Neutral: 10%
- Negative: 10%

Highlight Reviews:

Best Review: Mark praised Fink's for their exceptional service while purchasing a Rolex, specifically acknowledging the professionalism and expertise of Keng Vang, who helped him navigate through various options to find the perfect watch.

Worst Review: Michael expressed frustration, describing a negative experience related to the purchasing process where he felt judged during interactions and ultimately decided to shop elsewhere after feeling that his inquiries were treated with condescension.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Hours of Operation:**
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM
- Friday: 11:00 AM - 8:00 PM
- Saturday: 11:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members mentioned:
- Keng Vang
- Roger Harper