KAY Jewelers, located at 6801 Northlake Mall Dr., Space 269, Charlotte, NC 28216-0711, operates within Mecklenburg County and specializes in creating stunning engagement rings. The store is renowned for its wide selection of fine jewelry and personalized service. Customers have expressed satisfaction with the professionalism and knowledge of the staff, particularly mentioning team members like Tay, Amy, and Dominique as being exceptionally helpful. Many reviews highlight the store's convenient services, including custom orders, jewelry maintenance, and repair, allowing customers to craft unique pieces or enhance existing ones.

However, some reviews indicate dissatisfaction regarding inconsistencies in pricing and occasionally slow service. A balanced view reflects both their strengths and areas for improvement.

Operating Hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Customer feedback on various platforms indicates a total of 362 reviews assessed.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Highlighting Reviews:
Best Review: A customer praised Tay for her outstanding service, noting that she made the engagement ring buying experience enjoyable and stress-free, which reflects her proactive customer care.

Worst Review: Another reviewer expressed frustration over a significant discrepancy in the expected discount communicated by sales staff, leading to disappointment and ultimately choosing to shop elsewhere.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.