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Hong-Duc Diamond and Jewelry, located at 3000 Central Ave Ste 7, Charlotte, NC 28205, is a well-regarded jeweler specializing in the creation of engagement rings and custom jewelry pieces. With over 68 reviews collected, this family-owned establishment has been serving the Charlotte community since 1997, providing a selection of high-quality 18K and 24K gold and GIA-certified diamonds.
The store is known for its knowledgeable and friendly staff, including owner Tuan T., who has earned praise for being both helpful and straightforward in transactions. Customers often highlight the shop's extensive selection and the personalized service they receive, making it a preferred choice for those seeking to create unique engagement rings. Additionally, Hong-Duc Diamond and Jewelry is equipped to handle jewelry repairs and customization requests.
However, some reviews indicate concerns regarding communication, such as inconsistent hours leading to customer frustration. A few customers mentioned visiting when the store was unexpectedly closed, despite it being listed as open online.
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%
Customer feedback reflects a generally positive atmosphere, with most patrons appreciating the store's selection and customer service, while some expressed dissatisfaction with issues related to store hours.
Best Review:
Huy commended the jeweler for being honest and straightforward, appreciating their integrity during transactions.
Worst Review:
Macy shared her disappointment after driving from South Carolina only to find the store closed, despite confirming online that it would be open.
Operating hours are as follows:
| Day | Hours |
|-----------|----------------|
| Monday | 11 AM - 6 PM |
| Tuesday | 11 AM - 6 PM |
| Wednesday | Closed |
| Thursday | 11 AM - 6 PM |
| Friday | 11 AM - 6 PM |
| Saturday | 11 AM - 6 PM |
| Sunday | 11 AM - 6 PM |
Staff member mentioned: Tuan T.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 75%
Total Customer Feedback Reviewed: 68
Store Phone Number: 7045362418
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