REEDS Jewelers, located at 6801 Northlake Mall Dr, Suite 155, Charlotte, NC 28216, boasts a long-standing reputation as a premier destination for engagement ring creation and exceptional customer service. The store operates in Mecklenburg County and offers a comprehensive range of services, including custom jewelry design, ring resizing, and professional cleaning. With a team dedicated to ensuring personalized attention, clients can expect expert guidance throughout the engagement ring selection process.

Many customer reviews highlight the professionalism and expertise of the staff, particularly praising individuals like Diamond Dan and Frank, who are noted for their attentive service and knowledge of jewelry. Positive sentiments express gratitude for the welcoming atmosphere and the personalized care received during the engagement ring purchase, with customers reporting that staff members remember their names and preferences.

However, some negative feedback reveals instances of unresponsive service or unaddressed quality concerns regarding products purchased. Overall, opinions are mixed, leading to a need for potential improvements in training and customer interaction.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 70%
Neutral sentiment: 10%
Negative sentiment: 20%

Best Review:
A customer complimented the staff, particularly noting that they were incredibly attentive and remembered previous interactions. This level of customer service has left a lasting positive impression on shoppers.

Worst Review:
One customer expressed dissatisfaction due to receiving a defective item and encountering rude behavior when seeking a return. This experience has caused them to reconsider future purchases from the store.

Operating Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members:
- Diamond Dan
- Frank

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.