Kay Jewelers, located at 14141 Steele Creek Rd #100, Charlotte, NC 28273, offers a variety of services focusing on engagement ring creation and custom jewelry. This jewelry store is situated in the Rivergate Shopping Center and operates in Mecklenburg County. Customers can reach them at (704) 583-3318.

The store is known for its wide selection of jewelry, including engagement rings, timepieces, and designer collections. Despite providing a range of services, customer experiences have been mixed. Some reviews praise the affordability, selection, and helpfulness of the staff, making it a choice destination for those seeking quality engagement rings. However, negative reviews often highlight issues with customer service and repair quality, leading to dissatisfaction with certain transactions.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

Highlighting both positive and negative aspects, customers appreciate the fair pricing and beautiful selection. Conversely, there are complaints about lost items during repair and poor follow-up service.

Best Review: Amy appreciated the competitive prices and attentive service she received, stating it contributed positively to her shopping experience.
Worst Review: Steve expressed dissatisfaction with the handling of his wife's wedding ring, claiming it was ruined after services were rendered, reflecting concerns about workmanship and accountability.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Monday to Saturday: 10:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff members mentioned in reviews include Brenda.