Queen City Jewelers, located at 6801 Northlake Mall Dr, Ste 251, Charlotte, NC 28216, operates from Monday to Saturday, 10:00 AM - 9:00 PM, and Sunday from 12:00 PM - 6:00 PM. Reach them at (980) 498-7886. This family-owned jewelry store in Mecklenburg County specializes in a wide array of services including custom engagement ring creation, jewelry repair, engraving, and watch services.

With a total of 138 reviews reviewed, the overall sentiment from online customer reviews reflects a strong sense of satisfaction, marked by positive experiences highlighted by customers. Various reviews emphasize the personalized service, competitive pricing, and quality craftsmanship of their engagement rings. Staff members, including Mike, are frequently commended for their expertise and customer service.

Negative reviews tend to mention instances of perceived distrust, particularly regarding ID checks for viewing certain items, which was an issue for some customers. However, those negative experiences are an outlier compared to the predominantly positive feedback.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

Best Review:
Stephen praised the exceptional customer service and custom ring options, highlighting that the team at Queen City Jewelers worked within his budget to create a stunning piece.

Worst Review:
M B. expressed dissatisfaction with the store's policy requiring ID to see certain products, feeling treated with suspicion despite being a serious buyer.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours**
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members**
- Mike