Zales Jewelers, located at 6801 Northlake Mall Dr., Suite 230, Charlotte, NC 28216-0711, operates in Mecklenburg County and is a prominent destination for those seeking to create beautiful engagement rings. With a variety of styles and customization options available, Zales is well-known for its extensive selection of diamond engagement rings and personalized jewelry services. Customers can also benefit from additional services such as custom jewelry creation, jewelry and watch repair, and cleaning and inspection services. This location prides itself on providing exceptional customer care, with several positive notes regarding the helpfulness of its staff.

However, reviews indicate a mixed sentiment. While many customers commend the attentive service and quality of the jewelry, some mention persistent issues with customer service quality and inconsistent opening hours.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 25%
Negative: 20%

The total number of reviews analyzed was 126.

Best Review: Jacob Lingle praised the management for their excellent service in selecting a gift for his wife, highlighting a great experience at the store.

Worst Review: Kris Smith expressed frustration after finding the store closed despite its advertised hours, stating that he would not return due to poor service.

Operating Hours:
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM

Staff Members Mentioned:
- Dalis
- Vanessa
- Toni
- Charity

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.