Diamonds Direct, located at 4521 Sharon Rd, Suite 101, Charlotte, NC 28211, is a premier jewelry store widely recognized for its exceptional engagement ring creation and customer service. The establishment operates in Mecklenburg County and boasts a vast selection of mounted and loose diamonds, engagement ring mountings, and wedding bands, making it a go-to destination for couples looking to craft their ideal rings.
Customers have praised the knowledgeable and friendly staff, particularly noting the contributions of team members like Nancy Seeman and Kim Tu-Chau, who guide clients through every step of the engagement ring shopping process. Many reviews highlight the personalized attention and commitment to customer satisfaction that the store strives to provide.
While the store generally receives positive feedback for its quality and inventory, there are some concerns regarding wait times for repairs and sizing, with instances where customers felt underserved. However, overall sentiment reflects a strong appreciation for the staff's expertise and the quality of the products offered.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
**Hours of Operation**:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed
**Staff Members Mentioned**:
- Nancy Seeman
- Kim Tu-Chau
- Dave Lee
- Lotte Sommer
Best Review:
A customer expressed immense satisfaction with Nancy's attentive service, noting how she helped create a custom engagement ring that aligned perfectly with their vision while staying within budget.
Worst Review:
A reviewer shared disappointment over a recent experience where service quality seemed lacking during a busy visit, resulting in long wait times and feeling undervalued despite having made significant purchases.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 1343
Store Phone Number: 7045765815