Cowardin's Jewelers, located at 4909 W Broad St, Richmond, VA 23230, is renowned for its exceptional engagement ring creation services. Operating in Henrico County, this esteemed jeweler has been a staple in the community for over 150 years, operated by the Cowardin family. Customers appreciate the wide selection of engagement rings and the willingness of the staff to work closely with couples to create custom designs that suit individual tastes and budgets. The knowledgeable team, including notable staff members, guides customers through the diamond selection process, ensuring a fulfilling and personalized experience.

Despite its overwhelmingly positive reputation, a few customers have expressed concerns regarding customer service, specifically mentioning experiences of unresponsiveness during transactions or when seeking repairs. However, the general sentiment reflects a high level of satisfaction with the quality of jewelry and personalized assistance.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Customer Reviews Sentiment**: The reviews indicate a strong preference for the friendliness and expertise of the staff, as well as the store's ability to meet varied customer needs, particularly for engagement rings.

| Days | Opening Hours |
|-----------|---------------------|
| Monday | Closed |
| Tuesday | 10:00 am - 5:00 pm |
| Wednesday | 10:00 am - 5:00 pm |
| Thursday | 10:00 am - 5:00 pm |
| Friday | 10:00 am - 5:00 pm |
| Saturday | 10:00 am - 2:00 pm |
| Sunday | Closed |

Best Review:
A customer praised the store for its exceptional service, complimenting the friendly staff and the wide selection of unique engagement rings, emphasizing the professional guidance received throughout the purchasing experience.

Worst Review:
A reviewer mentioned an experience of inadequate service when they felt neglected while seeking assistance with a ring purchase, feeling that their budget needs were not acknowledged adequately.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.