Kay Jewelers, located in Richmond, Virginia, at 4501 A South Laburnum Ave., Ste. 175, offers a broad selection of engagement rings and expert jewelry services. With a phone number of (804) 222-3162, this jeweler is known for its commitment to quality and customer service. The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.

The staff at Kay Jewelers provides various services, including custom engagement ring creation, jewelry maintenance and repair, diamond upgrades, and appraisals. Customers often appreciate their knowledgeable and friendly staff, such as the store manager, who has received multiple positive mentions for their attentiveness and helpfulness across the 164 total reviews analyzed.

However, some customers have expressed dissatisfaction due to inconsistent service experiences, particularly highlighting some negative interactions with staff members who displayed a lack of enthusiasm during appointments.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Best Review: A customer commended the manager, Willie Beverly, for his outstanding support and extensive knowledge about customizations and ring materials, which significantly enhanced their shopping experience.

Worst Review: One customer reported an unpleasant encounter with an unresponsive staff member, whose lack of enthusiasm and incorrect information left a negative impression, making them reluctant to return to this location.

- Store Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members:
- Willie Beverly (Store Manager)