Helzberg Diamonds, located at 11716 W Broad St, Richmond, VA 23233, specializes in the creation of high-quality engagement rings and offers a wide selection of diamond jewelry and brand-name watches. The store is known for its commitment to customer service, with staff members reportedly going above and beyond to assist customers in finding the perfect ring. Many reviews highlight the helpfulness of the associates, providing insightful suggestions and guidance during the engagement ring selection process.

The atmosphere at Helzberg Diamonds reflects a welcoming environment, conducive for couples navigating the sometimes daunting process of selecting an engagement ring. The store operates in Henrico County and has received positive feedback for its pricing and ethical sourcing practices.

Overall Sentiment from Online Customer Reviews:
Approximately 90% of the reviews reflect a positive sentiment, with 10% being neutral or negative. Customers appreciate the knowledgeable staff and the quality of the jewelry, though a few mention occasional customer service issues.

Best Review:
Lucy commented on the stellar customer service she experienced while purchasing a ring, praising the staff for their knowledge and support. She found the associates to be helpful and accommodating, making her feel comfortable in the store.

Worst Review:
There was a mention of the store's permanent closure, indicating a shift in the availability of their services.

Opening Hours:
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.