Zales Jewelers, located in Chesterfield Towne Center at 11500 Midlothian Turnpike, Ste. 112, Richmond, VA 23235-4780, is a prominent destination for engagement ring creation and exceptional jewelry services. The store is open from 10:00 AM to 8:00 PM on Fridays and Saturdays, 12:00 PM to 6:00 PM on Sundays, and from 11:00 AM to 7:00 PM on weekdays. The contact number for inquiries is (804) 897-1702.

This jewelry store offers a wide range of services, including custom engagement rings, jewelry repairs, cleaning, and inspections. Customers can also explore personalized gifts crafted by skilled consultants, ensuring a memorable jewelry shopping experience. Zales, known as America's diamond store since 1924, aims to provide exquisite quality at exceptional prices.

Customer sentiment towards Zales Jewelers reveals mixed reviews from a total of 108 reviews. The general atmosphere appears to be dominated by a balance of positive and negative experiences. Approximately 55% of reviews express positive feelings, while around 25% convey neutral reactions and 20% reflect negative sentiments.

Positive reviews often highlight excellent customer service, responsive and patient staff members, and the variety of high-quality jewelry available. On the other hand, negative reviews point out issues with slow service, lack of communication, and dissatisfaction with sizing fees for purchased items.

Best Review: S E Johnson commended the store for its excellent lighting, selections, and overall customer service, describing a positive shopping experience driven by attentive staff.

Worst Review: Shaaz Shahabuddin voiced frustration with the service, criticizing specific employees for unprofessional behavior and a perceived lack of knowledge, leading to a disappointing experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Store Hours:**
| Day | Time |
|-----------|----------------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |

Staff Members:
- Sydnae (Store Manager)
- Marilyn
- Amber