HomeStore LocatorVARichmondZales Jewelers - Chesterfield Towne Center
67.5% Score | Zales Jewelers - Chesterfield Towne Center, Richmond, VA

Zales Jewelers, located in Chesterfield Towne Center at 11500 Midlothian Turnpike, Ste. 112, Richmond, VA 23235-4780, is a prominent destination for engagement ring creation and exceptional jewelry services. The store is open from 10:00 AM to 8:00 PM on Fridays and Saturdays, 12:00 PM to 6:00 PM on Sundays, and from 11:00 AM to 7:00 PM on weekdays. The contact number for inquiries is (804) 897-1702.

This jewelry store offers a wide range of services, including custom engagement rings, jewelry repairs, cleaning, and inspections. Customers can also explore personalized gifts crafted by skilled consultants, ensuring a memorable jewelry shopping experience. Zales, known as America's diamond store since 1924, aims to provide exquisite quality at exceptional prices.

Customer sentiment towards Zales Jewelers reveals mixed reviews from a total of 108 reviews. The general atmosphere appears to be dominated by a balance of positive and negative experiences. Approximately 55% of reviews express positive feelings, while around 25% convey neutral reactions and 20% reflect negative sentiments.

Positive reviews often highlight excellent customer service, responsive and patient staff members, and the variety of high-quality jewelry available. On the other hand, negative reviews point out issues with slow service, lack of communication, and dissatisfaction with sizing fees for purchased items.

Best Review: S E Johnson commended the store for its excellent lighting, selections, and overall customer service, describing a positive shopping experience driven by attentive staff.

Worst Review: Shaaz Shahabuddin voiced frustration with the service, criticizing specific employees for unprofessional behavior and a perceived lack of knowledge, leading to a disappointing experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Store Hours:**
| Day | Time |
|-----------|----------------------|
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |

Staff Members:
- Sydnae (Store Manager)
- Marilyn
- Amber

Positivity Score: 67.5%
Total Customer Feedback Reviewed: 108

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Zales Jewelers - Chesterfield Towne Center
Zales Jewelers - Chesterfield Towne Center
67.5%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Chesterfield Towne Center
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