KAY Jewelers, located at 11500 Midlothian Tpke., Spc. 566, Richmond, VA 23235, operates in Chesterfield County. The store's phone number is (804) 379-7631. KAY Jewelers specializes in a wide range of jewelry services, notably engagement ring creation. With over 82 reviews collected, customers have praised the store for its extensive selection and knowledgeable staff. The team is particularly noted for their dedication to helping customers find the perfect piece for their special moments.

Overall Sentiment from Online Customer Reviews:
The general response atmosphere ranges around 65% positive, 25% neutral, and 10% negative. Many clients have highlighted the professional service and helpfulness of the staff, while some expressed concerns about wait times and customer service interactions.

Opening Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Staff Members:
- Christian (Store Manager)
- Danielle

Best Review:
A customer commended the exceptional service provided by the staff, particularly noting that the employees were kind and professional, which contributed positively to the overall experience in purchasing jewelry.

Worst Review:
Another customer expressed dissatisfaction with the service, indicating that after spending money, the store did not seem to care about their concerns and felt neglected during follow-up inquiries.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.