Zales Jewelers, located at 1404 N Parham Rd, Richmond, VA 23229, is situated in the Regency Square Mall. The store specializes in a range of jewelry services, particularly engagement ring creation, offering a selection of beautiful designs and customization options. Customers have noted that the staff provides friendly service, with some reviews highlighting the competence of staff members.

The overall sentiment from online customer reviews indicates a mixed reception. From a total of 20 reviews analyzed, approximately 40% expressed positive experiences, 30% were neutral, and 30% reflected negative sentiments.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 30%
Negative: 30%

Positive reviews mention the quality of jewelry and attentive service, while negative feedback often points to delays in service and mixed experiences at the Richmond location.

Best Review:
Karen appreciates the beautiful jewelry and wonderful staff at Zales, indicating a positive atmosphere in the store.

Worst Review:
Michele expresses dissatisfaction with the lengthy resizing process and poor customer service, suggesting that the store needs improvement in handling customer concerns.

**Opening Hours**
- Monday to Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 6:00 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*