Waller & Company Jewelers, located at 19 East Broad Street in Richmond, VA, has been a staple of the local jewelry scene since its founding in 1900. This family-owned business operates in a historic context, proudly serving the African-American community and providing quality jewelry, including engagement rings, to generations of Richmonders.

The team, led by Richard Waller, Jr., showcases a passion for craftsmanship and customer service. They offer a wide array of services, including custom engagement ring creation, jewelry repair, and watch servicing. Customers often commend the knowledgeable staff for their personalized approach, making sure to understand each client’s unique vision and preferences. However, there are occasional mentions of inconsistent service, particularly related to repairs, which some customers have found frustrating.

Customer Sentiment: Overall, around 80% of feedback is positive, highlighting satisfaction with the selection and service, while 10% feel neutral, and another 10% share experiences with slower turnaround times or unsatisfactory repairs.

Opening Hours:

Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Best Review: Dennis praised the welcoming atmosphere and the attentive staff, emphasizing that he has been a loyal customer for years due to the consistently good service.

Worst Review: Kiera expressed disappointment with the poor quality of repair work on her watch, noting that visible glue and dust were unacceptable, leading her to discourage others from visiting for similar services.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.