Kay Jewelers, located in the Short Pump Town Center at 11800 W Broad St., Unit 1124, Richmond, VA 23233-1064, is a well-regarded jewelry store specializing in engagement ring creation and exquisite customer service. The store operates in Henrico County and is known for its ability to help customers select the perfect engagement rings and other fine jewelry pieces. Customers frequently commend the knowledgeable and friendly staff, including Layla, who have received high praise for their attentive service and expertise in jewelry selection.

The store offers a range of services, including jewelry repair, custom and special orders, diamond upgrades, gold exchanges, and appraisals. The warm and welcoming atmosphere at Kay Jewelers makes it an excellent choice for anyone looking to create a sentimental piece like an engagement ring.

Operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |

With a total of 316 reviews, the store has garnered a strong reputation.

Overall Sentiment from Online Customer Reviews:
Of the 316 reviews analyzed, the overall sentiment is highly positive, with approximately 85% of reviews indicating a positive experience with the store, 10% being neutral, and 5% reflecting negative sentiments.

Best Review:
Mary highlighted the excellent service she received while having her grandmother's garnet ring set, praising the staff for their professionalism and helpfulness in finding the perfect setting.

Worst Review:
Sonja expressed frustration about the lack of communication regarding the repair of her ring, stating that she had tried multiple times to reach the store without success.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Staff**: Layla