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Dransfield Jewelers, located at 1308 East Cary Street, Richmond, Virginia, is renowned for its expertise in creating custom engagement rings and a variety of fine jewelry services. With over 30 years in the jewelry business, this store prides itself on delivering personalized customer experiences through skilled goldsmiths and a certified gemologist. The staff, including co-owners Caitie Sellers and Maggie Smith, along with head goldsmith Rose DeRatto, are dedicated to crafting unique pieces tailored to each client's preferences, providing options for one-of-a-kind engagement rings, heirloom reworking, and jewelry repairs.
Operating in Richmond, Virginia, in the heart of Henrico County, Dransfield Jewelers has received a total of 70 reviews from various platforms, reflecting a diverse range of customer sentiments.
Overall Sentiment from Online Customer Reviews:
Positive: 74%
Neutral: 12%
Negative: 14%
Customers consistently praise the attentive service and craftsmanship, while a few reviews point out issues with sizing errors and repairs that fell short of expectations.
**Opening Hours:**
| Day | Time |
|-----------|---------------------|
| Monday | 11:00 AM - 6:00 PM |
| Tuesday | 11:00 AM - 6:00 PM |
| Wednesday | 11:00 AM - 6:00 PM |
| Thursday | 11:00 AM - 6:00 PM |
| Friday | 11:00 AM - 6:00 PM |
| Saturday | 12:00 PM - 4:00 PM |
| Sunday | Closed |
List of key staff:
- Caitie Sellers, Co-Owner, Designer Goldsmith
- Maggie Smith, Co-Owner, Curator
- Rose DeRatto, Head Goldsmith
Best Review:
A customer highlighted the exceptional customization service at Dransfield, particularly praising the staff's ability to understand specific preferences and deliver beautiful, tailored jewelry within budget constraints.
Worst Review:
Another customer expressed disappointment over a resizing mistake on their engagement ring, noting that the store used an incorrect diamond cut for their design, which led to dissatisfaction with the final product.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 70
Store Phone Number: 8046430171
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