Burke and Bannayan Jewelers, located at 2465 West Ridge Road, Rochester, NY, is a family-owned jewelry store known for its custom engagement rings and exceptional repair services. Serving the community since 1985, the shop proudly showcases a blend of both artistry and expertise, with staff members like Vic and John Bannayan leading the way in personalized customer service.

The jewelers here are committed to making each customer feel like part of the family. They take the time to understand your vision for an engagement ring, providing thoughtful guidance throughout the design process. Many customers appreciate the hands-on approach, where you can witness skilled craftsmanship right in the open workshop. Moreover, the store is recognized for its repair services, breathing new life into well-loved jewelry pieces.

Despite a strong overall reputation, about 80% of customers express satisfaction, while a small percentage have raised concerns about communication and delays.

Opening Hours:
- Tuesday to Friday: 9:00 AM – 5:00 PM
- Saturday: 9:30 AM – 3:00 PM
- Sunday and Monday: Closed

Best Review: Monica praised the team for their ability to craft a beautiful engagement ring, noting that they took great care to ensure it was exactly what she envisioned.

Worst Review: Cale experienced significant frustration with responsiveness and claimed that his engagement band was never delivered despite multiple requests for updates.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.