Diamond Imports in Rochester NY

Mulla Martin Diamond Importer, located at 1728 E Ridge Rd, Rochester, NY 14622, is a welcoming destination for anyone looking to create a custom engagement ring. Situated in Monroe County, this store, known for its transparent pricing and extensive selection, is a favorite among locals.

Martin, the owner, is recognized for his honesty and knowledge, making customers feel at ease as they explore their options. He’s described as someone who is patient and genuinely interested in helping you find the perfect piece without any pressure to buy. Customers appreciate the personal touch and expert advice he provides throughout the design process, which tends to stand out in the jewelry business.

However, while the overall sentiment is positive, a few reviews suggest there have been instances of miscommunication regarding order details. Still, approximately 80% of customers leave feeling thrilled with their purchases, while about 10% felt indifferent, and another 10% faced challenges during their experience.

Opening Hours:

Monday to Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Best Review: James noted the exceptional service and Martin's helpful nature, which made the engagement ring crafting process enjoyable and stress-free.

Worst Review: Some customers, like Nadia, reported dissatisfaction with staff interactions, feeling rudely treated in moments of concern.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.