The Gem Lab, located at 4098 W Henrietta Rd, Rochester, NY 14623, has earned a reputation for exceptional engagement ring creation and service. With over 383 reviews, the jeweler stands out for its personalized approach to custom designs, allowing customers to collaborate closely with knowledgeable staff members, including owner Paul Cassarino and team members like Amy and Lori. Since 1958, they have specialized in custom jewelry, repairs, appraisals, and gold and diamond buying, showcasing a commitment to quality craftsmanship and customer satisfaction.

The staff at The Gem Lab is praised for their attentiveness and helpfulness, providing a welcoming and friendly atmosphere. Many customers highlight the ease of communication throughout the ring design process, with professional insights offered by the experienced team. However, a few reviews mention instances of communication challenges and time management issues. Overall, customers largely appreciate the intricate designs and services, reflecting a dedication to meet individual needs.

Operating hours:
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed
- Monday: Closed

Customer Reviews Sentiment:
Overall sentiment is 89% positive, 8% neutral, and 3% negative.

Best Review: A customer praised Paul for guiding them through the engagement ring design process, highlighting how well the team listened to their ideas and executed them flawlessly.

Worst Review: One reviewer expressed frustration with delays and felt that the communication during the experience did not meet their expectations.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff members mentioned: Paul Cassarino, Amy, Lori.