Kim Dao Jewelry & Repair, located at 1577 West Ridge Rd, Rochester, NY 14615, is a family-owned jeweler with a strong reputation for its engagement ring creation and exceptional customer service. With 183 reviews analyzed, the store has garnered attention for its commitment to quality and affordability in repairs and special designs. Customers have noted the expertise of the staff, particularly Kim, who is highlighted for his hands-on approach and attention to detail when crafting custom pieces.

Operating in Monroe County, the shop is known for a range of services including engagement ring creation, ring resizing, jewelry repairs, and cleaning. The atmosphere is welcoming, and many customers have praised the quick turnaround times, often completing repairs and adjustments within minutes, which adds to the in-store experience.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

While many reviews are overwhelmingly positive, noting the excellent craftsmanship and friendly service, a few negative remarks surfaced regarding communication issues during peak times, where some customers felt unattended or experienced delays.

Best Review:
Cathy commended the friendly staff for quickly fixing a cracked wedding band in under 10 minutes at a very reasonable price, highlighting her satisfaction with the polished result.

Worst Review:
Jessica expressed frustration after her ring resizing and repair went missing when the store temporarily closed, indicating difficulty in reaching staff during the lockdown period.

**Hours of Operation:**
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff: Kim (Owner)

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.