Heritage Jewelers Rochester NY
Heritage Fine Jewelers, located at 2547 Ridge Road West, Rochester, NY 14626, offers a rich history of exceptional customer service and quality jewelry, specializing in engagement rings and custom creations. The store is known for its unique, hand-selected diamonds and fine jewelry, with a commitment to customer satisfaction that is reflected in their familial atmosphere. Staff members, such as Tyler and Jim, are noted for their expertise and genuine care in helping customers find or design the perfect engagement ring.
Operating in Monroe County, Heritage Fine Jewelers provides a range of services, including jewelry repair, appraisal services, and custom jewelry design. Customers appreciate the welcoming environment and the knowledgeable staff, who prioritize making the experience enjoyable and stress-free.
Overall, the sentiments from online customer reviews are mixed. Out of 322 reviews analyzed, approximately 61% (197 reviews) are positive, highlighting the friendly service and beautiful selections. Neutral sentiments account for about 24% (77 reviews), indicating a range of experiences, while 15% (48 reviews) express negative feedback, often regarding warranty issues and high-pressure sales tactics.
| Operating Hours | |
|--------------------------|--------------------|
| Monday | 10:00 AM - 5:30 PM |
| Tuesday - Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
Staff members include Tyler and Jim Iovino.
Best Review: A customer named Eric praised the store for its high-quality products and exceptional customer service, emphasizing the smooth experience he had when working with Jim to create an engagement ring and purchase wedding bands.
Worst Review: Joshua expressed disappointment over warranty issues related to engagement and wedding bands purchased years prior. He felt misled regarding the terms and was frustrated by the lack of support from staff when he tried to obtain warranty paperwork.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
