Zales Jewelers, located at 681 Miracle Mile Dr, Rochester, NY 14623, operates in Monroe County and specializes in engagement ring creation and a wide range of jewelry services. The store has garnered attention for its extensive selection of beautiful jewelry and knowledgeable staff who provide personalized service.

Customer experiences have been mixed based on various reviews. Positive sentiments highlight the beautiful selection of jewelry and attentive service provided by the team. Customers appreciate the knowledgeable staff who offer helpful recommendations and handle repairs efficiently. However, negative feedback points to disorganization and inconsistent service experiences, with some customers expressing frustration over order management and communication issues related to repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Opening Hours:
- Monday to Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 6:00 PM

Customer Reviews:
Best Review: Jessica praised the beautiful selection at Zales and noted the amazing staff, expressing that she wouldn't want to shop anywhere else.
Worst Review: Joe criticized Zales for poor quality in expensive watches and mentioned his dissatisfaction with the customer service related to warranties and repairs.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.