Star Diamonds & Gems, located at 2425 Clover St in Rochester, NY, is a notable choice for couples on the hunt for the perfect engagement ring. This cozy jewelry store, known for its personal touch, strives to craft unique pieces that reflect each couple’s love story. Operating in Monroe County, Star Diamonds & Gems has garnered attention for its quality jewelry and commitment to customer satisfaction.

The knowledgeable team here ensures that customers feel supported and understood when creating a custom engagement ring. Their attention to detail and dedication to customer service sets them apart. Many customers express their appreciation for the way staff take the time to guide them through the design process, making it a special experience. However, there are occasional remarks about wait times and communication issues, which some have found a bit frustrating.

Customer Sentiment: Around 75% of customers feel very positive about their experiences, while 15% have mixed feelings, and 10% have reported challenges.

Opening Hours:

Monday to Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed

Best Review: Michael praised the exceptional service and the gorgeous selection of custom rings, stating he felt truly valued as a customer throughout his shopping experience.

Worst Review: Sarah mentioned delays in receiving her order and expressed disappointment in how her concerns were handled by the staff.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.