Mann's Jewelers, located at 2945 Monroe Ave, Rochester, NY 14618, is a highly regarded jeweler in Monroe County, specializing in engagement ring creation and exceptional customer service. With a wealth of experience spanning generations, the store is known for its selection of designer jewelry, including engagement rings and bridal sets. The knowledgeable staff, including Nancy and Robert Mann, are dedicated to helping customers find the perfect piece, whether through custom designs or curated options from various luxury brands.

Customers praise Mann’s for their extensive selection and attentive crafting of engagement rings. The store employs skilled jewelry craftsmen and watchmakers on-site, ensuring high-quality service throughout the jewelry-making process. Positive reviews highlight the friendly, professional nature of the staff and the personalized approach taken when assisting clients in creating their dream engagement rings.

However, not all experiences have been positive. Some reviews indicate dissatisfaction with the customer service, particularly regarding specific staff interactions and timeliness. Overall, the store has received a mix of feedback, but many customers appreciate the detailed care taken in managing their jewelry needs.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

**Opening Hours:**
- Tuesday: 10:30 AM - 5:30 PM
- Wednesday: 10:30 AM - 5:30 PM
- Thursday: 10:30 AM - 7:30 PM
- Friday: 10:30 AM - 5:30 PM
- Saturday: 10:30 AM - 4:00 PM
- Sunday: Closed
- Monday: Closed

Mentioned Staff Members: Nancy Mann, Robert Mann

Best Review: A customer appreciated the personalized service at Mann's Jewelers, stating that the staff genuinely took time to assist in customizing an engagement ring that reflected sentimental value.

Worst Review: One reviewer expressed frustration over a negative experience with customer service, feeling dismissed when seeking assistance for a watch sizing issue, leading them to take their business elsewhere.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.