The Source Fine Jewelers, located at 3300 Monroe Avenue, Rochester, NY 14618, is known for its engagement ring creation services and dedication to customer satisfaction. With over 800 reviews, the store offers a wide range of services including custom designs, diamond selections, and jewelry repairs. The knowledgeable staff, especially Michele, have garnered positive feedback for their professional and accommodating service while also fostering a welcoming atmosphere.

However, there have been some criticisms regarding customer service experiences and communication about repair costs. Despite some negative sentiments, the overall service and product quality have stood out to many customers, highlighting the store’s commitment to excellence in the jewelry industry.

Operating hours are as follows:

| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

Staff members mentioned include Michele.

Overall Sentiment from Online Customer Reviews:
The overall sentiment from customer reviews reflects a generally positive experience, with approximately 70% positive feedback, 20% neutral, and 10% negative remarks.

Best Review:
Erick praised the exceptional service at the Victor location, highlighting how Richele helped him and his fiancé find the perfect engagement ring without any pressure.

Worst Review:
Susan shared disappointment regarding the appraisal of a diamond ring, feeling that after 30 years, the store did not stand behind their product's value, leading her to consider not returning.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.