Stefan Otter Jewelry Rochester NY

Stefan Otter Jewelers, located at 2314 Monroe Avenue, Rochester, NY 14618, is a fine jewelry store specializing in custom engagement ring creation. With a reputation for unique designs and expert craftsmanship, this family-run business has garnered positive customer feedback and is known for a personal touch in their services. Customers appreciate the attentive and knowledgeable staff, including Stefan and Mariela, who work closely with clients to bring their vision to life. The store offers a wide selection of precious and semi-precious gems, and they provide expert repairs and custom design services tailored to individual preferences.

Operating in Monroe County, Stefan Otter Jewelers has received a total of 32 reviews. Overall, customer sentiment is positive, with an estimated 87% positive feedback, 10% neutral, and 3% negative sentiment.

Opening Hours:
- Wednesday: 11 AM – 5 PM
- Thursday: 11 AM – 5 PM
- Friday: 10 AM – 5 PM
- Saturday: 11 AM – 3 PM
- Sunday: Closed
- Monday: Closed
- Tuesday: Closed by appointment only

Staff Members:
- Stefan
- Mariela

Overall Sentiment from Online Customer Reviews:
87% Positive
10% Neutral
3% Negative

Best Review:
Donna shared her appreciation for the family-oriented atmosphere and the exquisite custom work over the years, emphasizing the personal relationship formed with the staff.

Worst Review:
Xuela expressed dissatisfaction with the service received, recounting a perceived lack of kindness from one of the staff members during her visit.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.