Zales Jewelers is located at 230 Greece Ridge Center Dr, Rochester, NY 14626, in Monroe County. This store specializes in a wide selection of diamond jewelry, particularly engagement rings, and provides exceptional services tailored to creating memorable pieces. Customers appreciate the broad array of options that include custom designs, as well as high-quality settings and stones.

The staff is known for their outstanding customer service, with many reviews highlighting the helpfulness and friendliness of associates like Kim and Vida. They're recognized for making customers feel valued and guiding them through the ring selection process. Zales also offers various services including jewelry repair and cleaning, making it a comprehensive destination for jewelry needs.

However, feedback has identified areas for improvement, particularly concerning issues with product quality and customer service experiences. Some negative reviews reflect dissatisfaction with gemstone quality and communication about warranty services, leading customers to seek assistance elsewhere.

Overall Sentiment from Online Customer Reviews:
Positive: 66%
Neutral: 20%
Negative: 14%

**Best Review:**
A customer praised Kim for her exceptional service when finding the perfect engagement ring, emphasizing her patience and knowledge throughout the process.

**Worst Review:**
One reviewer expressed frustration after experiencing difficulties with a diamond bracelet and indicated a lack of support from the store when seeking repairs.

**Operating Hours:**
| Day | Hours |
|-----------|------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |

**Staff Members:**
- Kim
- Vida

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*