Blue Nile at Westfield Valley Fair in San Jose, CA, specializes in crafting stunning engagement rings and offers a wide range of fine jewelry. The store, located at 2855 Stevens Creek Blvd, Ste 1105, Santa Clara County, operates under the leadership of its dedicated staff, known for their attentive service and expertise in the jewelry field. Customers have praised the knowledgeable team, with several associates like Genesis, Emily, and Charman noted for their patient and professional guidance during the ring selection process. They prioritize customer education, helping clients navigate the complexities of diamond shopping.

Blue Nile boasts positive feedback overall, with 119 reviews indicating high customer satisfaction. The engagement ring creation service is particularly highlighted for its quality and the personal attention given during consultations.

Overall Sentiment from Online Customer Reviews:
Positive sentiments: 85%
Neutral sentiments: 10%
Negative sentiments: 5%

**Highlight Reviews**:
Best Review: A customer commended Genesis for her exceptional service, stating that she provided impressive support in selecting the perfect engagement ring, making the entire process enjoyable and stress-free.
Worst Review: A review expressed discontent regarding customer service, particularly around resizing and communication, which left the customer feeling neglected and frustrated.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Sunday: 11:00 AM - 7:00 PM

Staff Members:
Genesis
Emily
Charman