Michael's Jewelry, located at 1375 Blossom Hill Rd Ste 18, Princeton Plaza Mall, San Jose, CA 95118, specializes in custom jewelry creation and repair services, with a focus on engagement rings. The jeweler holds a respectable rating of 4.4 from 22 customer reviews, indicating a commendable level of service. Staff members, notably Barbara and Pedro, have received praise for their expertise and personalized assistance in crafting unique engagement rings tailored to customers' tastes.

Positive reviews highlight the exceptional service, quality craftsmanship, and attentive customer interaction. Many customers have expressed their satisfaction with the results of jewelry repairs and custom designs, emphasizing the professionalism and care exhibited by the staff.

On the contrary, some customers have reported issues regarding service, citing unresponsiveness and experiences with rude behavior from the owners. These mixed sentiments contribute to a broader view of the customer experience at Michael’s Jewelry.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review: Tanya noted that the team at Michael's Jewelry expertly rebuilt her mother's custom ring, restoring it to its original beauty, which is a testament to the jeweler's craftsmanship and care.
Worst Review: Naomi mentioned that the service experience was negatively impacted by the rude treatment she received when seeking an appraisal for her jewelry, leaving her feeling unwelcome and disappointed.

Operating Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

Staff Members: Barbara, Pedro

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.