Hung Phat USA, located at 1111 Story Road, Suite 1063, San Jose, CA 95122, is a family-owned jewelry store serving Santa Clara County since 1982. The store specializes in custom engagement ring creation and offers a wide selection of diamonds and other fine jewelry. Customers appreciate the professional and attentive service provided by the skilled staff, including noted associates like Sao Mai and Nhu Y. The jeweler is particularly recognized for its custom designs and provides a welcoming atmosphere where customers can explore various options.

The store maintains a positive reputation, with an overall sentiment score reflecting 84% positive, 10% neutral, and 6% negative feedback from a total of 448 reviews.

Highlighting positive sentiments, many customers express satisfaction with the staff's knowledge and the quality of the diamonds. Compliments frequently mention the excellent service provided during the engagement ring selection process. However, some negative reviews focus on pricing concerns and claims about return policies.

Best Review: Tyler praised the excellent service they received when selecting an engagement ring, noting the staff's helpfulness and attentiveness throughout the process.

Worst Review: Jen warned potential buyers to be cautious, reporting dissatisfaction with the quality of diamonds after purchasing, suggesting that their purchases may not accurately reflect their certified quality.

**Hours of Operation:**
- Monday: 11:00 AM - 6:00 PM
- Tuesday: 11:00 AM - 6:00 PM
- Wednesday: 11:00 AM - 6:00 PM
- Thursday: 11:00 AM - 6:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: 11:00 AM - 6:00 PM
- Sunday: Closed

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.