Kim Khanh Jewelry, located at 1111 Story Rd Ste 1045-1, San Jose, CA 95122, offers comprehensive services for those interested in engagement ring creation. Known for its professional and personalized customer service, the store is praised for providing excellent quality merchandise at reasonable prices. Customers have highlighted the expertise and attentiveness of the staff, including the owner, Mr. Le, and his wife, Khanh. Together, they create a welcoming environment where clients can comfortably explore their options without pressure.
In reviewing 12 customer reviews, a significant portion reflects positively on the store’s services, with an overall sentiment score of 85% positive, 10% neutral, and 5% negative. Customers appreciate the store's trade-in policy and the care taken in finding the perfect engagement ring to match individual preferences and budgets.
The comments reveal customers' satisfaction with the engagement ring selection process, noting the staff's honesty and willingness to go above and beyond, which enhances the overall shopping experience. However, a few reviews mention concerns regarding customer service inconsistencies.
**Opening Hours:**
- Monday to Sunday: Closed
**Staff Members:**
- Mr. Le
- Khanh
Best Review: A reviewer mentioned the great service provided by Mr. Le and his wife, emphasizing their patience and professionalism during the engagement ring selection process.
Worst Review: One customer had a negative experience related to service inconsistencies, feeling there was a lack of attention during their visit.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 12