Or Diamond, located at 1401 The Alameda, Suite 20, San Jose, CA 95126, is a distinguished jewelry store specializing in custom-made engagement rings and a variety of jewelry services. The store is family-owned and operated, providing an intimate and personalized experience for customers looking to create their dream engagement ring. With a commitment to exceptional craftsmanship, Or Diamond offers services including 3D custom design, jewelry repair, resizing, and cleaning.

The store is known for its welcoming atmosphere, with staff members such as Ly and Sovann frequently highlighted for their expertise and attentiveness. Customers appreciate the hands-on approach during the design process, often involving detailed consultations and multiple iterations to ensure satisfaction.

Operating hours are:
- Monday: Closed
- Tuesday: 10:30 AM - 6:30 PM
- Wednesday: 10:30 AM - 6:30 PM
- Thursday: 10:30 AM - 6:30 PM
- Friday: 10:30 AM - 6:30 PM
- Saturday: 10:30 AM - 6:30 PM
- Sunday: Closed

Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews is overwhelmingly positive, with approximately 95% of reviews expressing satisfaction with the services provided, while 5% of reviews note some concerns related to pricing or specific service experiences.

Highlight Reviews:
Best Review: A customer named Brian praised the exceptional customer service they received during the ring buying process, noting that the communication was clear, which instilled confidence in Or Diamond's ability to deliver a beautiful engagement ring.

Worst Review: Antonia expressed disappointment with the pricing of an appraisal service, feeling it was steep compared to other local options.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Members Mentioned:
- Sovann
- Ly