Dynasty Jewelers, San Jose, CA
Dynasty Jewelers, located at 925 Blossom Hill Rd Suite 1240, San Jose, CA 95123, operates in Santa Clara County and specializes in creating custom engagement rings and fine jewelry. They are a family-owned business with over 40 years in the industry, offering a wide range of services including jewelry cleaning, repair, and custom design. Customers appreciate the personalized attention from the staff, particularly owners Jorge and Steven, who are known for their craftsmanship and dedication to customer satisfaction.
Positive reviews highlight the exceptional service and quality of engagement rings crafted at Dynasty Jewelers. Many customers express enthusiasm for the unique designs and the staff's willingness to accommodate custom requests. The overall experience is often described as pleasant and enjoyable, with many noting the warm, family-like atmosphere and the willingness of staff to go above and beyond for clients.
Conversely, some negative reviews indicate issues with customer service, particularly regarding communication and follow-up after repairs or custom orders. Instances of dissatisfaction have been noted where customers felt overlooked or received inadequate follow-up on their jewelry repairs.
Overall Sentiment from Online Customer Reviews:
Positive: 82%
Neutral: 12%
Negative: 6%
Best Review: A customer praised the effortless experience of creating a stunning custom engagement ring and noted the exceptional service from Jorge, emphasizing how well the team at Dynasty understood their unique vision.
Worst Review: A customer expressed frustration over poor communication regarding a repair, feeling ignored and dissatisfied with how their concerns were addressed after several attempts to get their ring repaired.
**Operating Hours:**
- Monday: 11:00 AM - 6:00 PM
- Tuesday: 11:00 AM - 6:00 PM
- Wednesday: 11:00 AM - 6:00 PM
- Thursday: 11:00 AM - 6:00 PM
- Friday: 11:00 AM - 6:00 PM
- Saturday: 11:00 AM - 6:00 PM
- Sunday: 12:00 PM - 6:00 PM
Staff Members: Jorge, Steven
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
