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Brickell Jewelers, located at 78 SW 7th St Ste 500, Miami, FL 33130, operates in the vibrant Miami-Dade county. Specializing in fine diamond jewelry, the store offers a comprehensive selection of loose diamonds for creating custom engagement rings. Customers have praised the craftsmanship and personal service provided by staff members, particularly Michael and Danny, who assist in tailoring each piece to meet individual preferences.
The shop has received a total of 53 reviews. While many highlight positive experiences with knowledgeable staff and unique, customizable options for ring creation, some reviews reflect concerns regarding customer service and communication lapses during repairs.
Overall Sentiment from Online Customer Reviews:
Based on the analysis of online feedback, the overall sentiment can be categorized as follows:
- Positive: 70%
- Neutral: 15%
- Negative: 15%
Positive reviews emphasize excellent customer service, tailored assistance in creating engagement rings, and prompt service. Negative feedback often points to issues with communication, particularly regarding repair status and service expectations.
Best Review:
Gabriel noted that Brickell Jewelers offered a warm atmosphere and extensive knowledge, leading to a highly satisfactory engagement ring purchase experience that felt personalized and attentive.
Worst Review:
Jean expressed frustration over service mishaps when attempting to have a watch repaired, pointing out poor communication and delays that overshadowed an otherwise simple task.
**Hours of Operation**:
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: Closed
- Sunday: Closed
**Staff Members**:
- Michael
- Danny
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 53
Store Phone Number: 3053817705
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