Zales Jewelers - 320 the Falls Mall, Custom Engagement Rings in Miami , FL

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79.5% Score | Zales Jewelers - 320 the Falls Mall in Miami FL

Zales Jewelers is located at 8888 SW 136th St, Suite 320, Miami, FL 33176-5859. This jewelry store is renowned for its engagement ring creation services and has been America's diamond store since 1924. Zales offers a diverse selection of engagement and wedding rings, with custom jewelry options available to help customers create their dream pieces. The staff, including the highly praised manager Zenna, is known for their exceptional customer service, attending to client needs with care and professionalism.

Zales provides a range of services including in-store ordering, jewelry & watch repairs, cleaning & inspection services, and trade-in options specifically for diamond jewelry. The store operates in Miami-Dade County and is known for both its product variety and customer-focused approach.

Overall sentiment from online customer reviews:
Positive: 72%
Neutral: 15%
Negative: 13%

Zales Jewelers has garnered a total of 182 reviews, highlighting both positive and negative experiences from customers.

Best Review: One customer mentioned how Zenna took the time to ensure all their questions were answered, making them feel valued and like family during their visit to the store.

Worst Review: Another customer expressed frustration over recurring issues with an engagement ring, describing the product as subpar and raising concerns about the service after purchasing.

Operating Hours:
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
- Thursday: 11:00 AM - 8:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 79.5%
Total Customer Feedback Reviewed: 187

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Read our full review of all Zales Jewelers locations here

79.5%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.

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