Zales Jewelers in Southland Mall, located at 20505 S Dixie Hwy Ste. 1743, Miami, FL 33189, is recognized for its wide selection of diamond and precious jewelry, with a particular focus on engagement ring creation. The store provides various services, including customizing engagement rings and offering expert jewelry repair.

Customers have noted the quality of service, highlighting the attentiveness and friendliness of the staff, such as Jorge and Lydia, who have received praise for their professionalism and knowledge in assisting customers with their selections. Many shoppers appreciate the beautiful selection of diamonds and the welcoming environment of the store.

However, there have been reports of some mixed experiences, with a few customers mentioning that the store has been closed at times when they expected it to be open and expressed concerns over service reliability. One review indicated the store had permanently closed, which raises questions about ongoing operations.

Overall, the general sentiment from online customer reviews indicates a positive atmosphere, with approximately 70% of reviews expressing satisfaction, 20% being neutral, and 10% reflecting negative experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Best Review:
Suzanne highlighted the wonderful service and kind treatment she received, specifically praising the attentiveness of the staff.

Worst Review:
Leonardo pointed out that the store no longer exists at this location, hence raising concerns regarding its operation status.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Opening Hours:**
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Jorge
- Lydia