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Kay Jewelers located at 20505 S Dixie Hwy, Unit 1231/1237, Miami, FL 33189-1229, is recognized for its extensive engagement ring creation services. With a knowledgeable staff and a commitment to exceptional customer service, this jeweler provides various services including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals. The store operates in Miami-Dade County.
Customer feedback on Kay Jewelers indicates a generally positive atmosphere, reflected in a total of 284 reviews. Many customers praise the attentive and friendly service from associates like Alejandra and Tilcia, who are known for their professionalism and expertise. However, some reviews express dissatisfaction with communication issues regarding repairs and sizing delays.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%
Opening Hours:
| Day | Hours |
|-----------|----------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |
Best Review:
Alex expressed that Kay Jewelers offers a wide selection of engagement rings and highlighted the fantastic assistance provided by Alejandra, who was knowledgeable and attentive in addressing their needs.
Worst Review:
Karol shared a frustrating experience with the resizing of her ring, noting that it took an excessively long time and that communication about the issue was lacking.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 287
Store Phone Number: (305) 235-5863
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