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Maurice's Jewelers, located at 11865 South Dixie Hwy, Miami, FL 33156, is a family-owned jewelry store known for its custom engagement ring creations and personalized service. Established in 1935 by Maurice Koppel, the store is currently run by his family, including Andrew Koppel and his sisters. The jewelers here take pride in providing a vast selection of fine jewelry and tailored designs, ensuring customers find the perfect piece for their special occasions.
Operating hours are as follows:
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
### Overall Sentiment from Online Customer Reviews:
The reviews for Maurice's Jewelers reflect a mix of positive and negative sentiments. Based on the analysis of 62 reviews:
- Positive: 63%
- Neutral: 26%
- Negative: 11%
Customers have praised the attentive service and the quality of the jewelry, specifically highlighting the staff’s knowledge in helping select engagement rings and other specials. However, some negative reviews indicate issues with customer service, particularly regarding staff interactions which have led to unsatisfactory experiences for a few individuals.
### Best Review:
Brianca noted that there were issues with returning a ring, which the staff handled poorly, contributing to a frustrating experience without acknowledging her concerns adequately.
### Worst Review:
Ada described a positive experience with a sales associate named Catuska, who consistently provided great customer service during her visits, enhancing her shopping experience.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 76%
Total Customer Feedback Reviewed: 62
Store Phone Number: 7862207412
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