Richard's Gems and Jewelry, Custom Engagement Rings in Miami , FL

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96.5% Score | Richard's Gems and Jewelry, Miami, FL

Richard's Gems & Jewelry, located at 33 E Flagler St, Miami, FL 33131, operates within Miami-Dade County and offers a comprehensive range of fine jewelry, with a specific focus on engagement ring creation and customization. For over three decades, Richard's has been a trusted name for couples searching for the perfect engagement ring, earning a reputation for exceptional service and quality.

Customers rave about the personable and knowledgeable staff, particularly highlighting Fernando and Milly for their exemplary service. They are known for taking the time to educate clients on the intricacies of diamond selection, including the Four Cs (Carat, Clarity, Cut, Color). The environment is described as warm and welcoming, making it a favorite destination for couples looking to commemorate their special moments. Richards also offers complimentary cleaning and ensures repaired jewelry is returned in excellent condition.

While the majority of reviews reflect positive experiences, a few customers have mentioned issues with products and service. Nonetheless, these negative experiences are significantly outnumbered by the countless praises for the overall customer care and quality of jewelry.

Overall Sentiment from Online Customer Reviews:
Positive: 95%
Neutral: 3%
Negative: 2%

Highlight Reviews:
Best Review: A customer expressed profound appreciation for the staff at Richard’s, emphasizing the personalized approach and quality of diamond education, leading to an unforgettable engagement ring experience, especially thanks to Pablo's assistance.
Worst Review: One customer shared their disappointment regarding challenges faced during a return process, feeling that the promised assurance of returns was not honored.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Staff Members: Fernando, Milly

Positivity Score: 96.5%
Total Customer Feedback Reviewed: 460

Store Phone Number: 3053793800

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96.5%

Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.