Kay Jewelers, located at 7537 N. Kendall Dr., Ste. 1030, Miami, FL 33156-7704, operates in Miami-Dade County. This well-established jewelry store specializes in engagement ring creation and a variety of other jewelry pieces. With a dedicated team and a strong selection of fine jewelry, Kay Jewelers is committed to providing exceptional customer service. The knowledgeable staff, including notable associates like Jean and Adrian, consistently receive commendations for their attentiveness and professionalism in guiding customers through the selection process for engagement rings and custom orders.

At Kay Jewelers, customers can expect a range of services including jewelry maintenance and repair, custom and special orders, diamond upgrades, and appraisals. They also offer financing options to accommodate different budgets.

Operating hours are as follows:

| Day | Hours |
|-----------|--------------------|
| Saturday | 10:00 AM - 9:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 9:00 PM |

Overall Sentiment from Online Customer Reviews:
Customer reviews indicate a mixed sentiment towards Kay Jewelers, with approximately 54% of customers expressing positive experiences, 30% neutral, and 16% negative.

The feedback highlights the excellent customer service and attentive staff, which solidifies Kay Jewelers' reputation for helping couples find their perfect engagement rings while also noting some frustrations regarding service delays and trade-in policies.

Best Review:
Natalie praised the service from Osiel, highlighting his attentiveness, politeness, and efficient assistance in showcasing jewelry during her visit.

Worst Review:
Carlos expressed disappointment over misleading information regarding a trade-in policy, feeling frustrated after experiencing inconsistencies in service and poor management response during his visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.