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Kay Jewelers, located at 1455 NW 107th Ave., Space 780, Miami, FL 33172, is an established jeweler known for its engagement ring creation and exceptional customer service. The store offers a wide range of jewelry services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, and appraisals. The knowledgeable staff assists customers in selecting the perfect engagement ring or other jewelry pieces, ensuring a pleasant shopping experience.
Operating in Miami-Dade County, the store is open during the following hours:
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
The atmosphere is generally warm and inviting, with many positive reviews highlighting the staff's attentiveness and expertise, particularly in guiding customers through the engagement ring selection process. However, some negative experiences have been reported, noting poor customer service and dissatisfaction with repairs.
Overall Sentiment from Online Customer Reviews:
Overall, the sentiment from online reviews for Kay Jewelers indicates a predominantly positive atmosphere. Based on the analysis, approximately 65% of the reviews are positive, 25% are neutral, and 10% express negative sentiments.
Best Review:
David mentioned that he had an exceptional experience at Kay Jewelers, particularly praising the staff's attentiveness and helpfulness during his search for the perfect engagement ring.
Worst Review:
Sunny expressed dissatisfaction with the service he received, stating that the staff made him feel unwelcome until they realized his father had credit with the store, after which their attitude changed drastically.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 77.5%
Total Customer Feedback Reviewed: 243
Store Phone Number: (305) 468-1700
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