Santayana Jewelry is a distinguished jewelry store located in Miami, FL, specializing in the creation of custom engagement rings. Founded in the 1980s by Rodolfo Santayana, the store has earned a stellar reputation for its unique designs and personalized service. The staff is known for their professionalism and dedication to customer satisfaction, particularly in the realm of custom jewelry creation.

Clients have praised the jewelry store for its extensive selection of engagement rings and the expertise of its team. Positive reviews highlight the accommodating nature of the staff, particularly Rudy, who is recognized for his exceptional design skills and attentiveness to client needs. Customers appreciate the custom engagement ring design process, often mentioning the collaborative experience and the ability to bring personal visions to life.

However, there are a few negative reviews noting that some customers found issues with pricing and customer service, suggesting a few experiences felt less than satisfactory. Despite these occasional criticisms, the overall response reflects a strong sentiment towards the quality of the jewelry and the service provided.

**Overall Sentiment from Online Customer Reviews:**
Positive: 85%
Neutral: 10%
Negative: 5%

**Address:**
917 SW 122nd Ave, Miami, FL 33184
**Phone Number:**
(305) 559-8565

**Operating Hours:**
| Day | Hours |
|-----------|---------------------|
| Monday | 10:30 AM - 6:00 PM |
| Tuesday | 10:30 AM - 6:00 PM |
| Wednesday | 10:30 AM - 6:00 PM |
| Thursday | 10:30 AM - 6:00 PM |
| Friday | 10:30 AM - 6:00 PM |
| Saturday | 10:30 AM - 5:00 PM |
| Sunday | Closed |

**Staff Members:**
Rodolfo Santayana, Rudy Santayana

Best Review:
A customer named Geena highlighted the excellent service offered at Santayana Jewelry, mentioning how the team worked tirelessly to create a custom wedding band that matched her engagement ring perfectly. She appreciated the team's kindness and their commitment to going the extra mile in order to fulfill her vision.

Worst Review:
XD- Metal expressed dissatisfaction, asserting that the customer service was unsatisfactory and the pricing for simple repairs was exorbitant. They expressed concern about the credibility of the store’s positive reviews, indicating a negative experience overall.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.