Zales Jewelers - 359 Aventura Mall, Miami FL
Zales Jewelers, located in Aventura Mall at 19575 Biscayne Blvd, Ste 359, Miami, FL 33180, offers a comprehensive range of jewelry services, specializing in engagement ring creation. With a focus on customer satisfaction, the skilled team assists clients in selecting the perfect ring, from breathtaking diamond pieces to personalized designs. Customers often praise the staff for their exceptional service and extensive knowledge, particularly highlighting individual consultants like Lucy and Gloria for their helpfulness and expertise.
However, some customers have expressed disappointment with specific experiences, noting issues with repair services and warranty claims. Despite these mixed sentiments, the overall atmosphere remains positive, with many reviews reflecting a generally welcoming and supportive environment.
Operating hours are as follows:
- Thursday: 11:00 AM - 8:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 12:00 PM - 7:00 PM
- Monday: 11:00 AM - 8:00 PM
- Tuesday: 11:00 AM - 8:00 PM
- Wednesday: 11:00 AM - 8:00 PM
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 62%
Neutral sentiment: 17%
Negative sentiment: 21%
Best Review:
Paddy commended Lucy for her wonderful service, appreciating her patience and expertise during their visit, which led to a thrilling purchase.
Worst Review:
Jann detailed a frustrating experience regarding warranty service, feeling that the staff was initially unhelpful and lacked respect, ultimately leading to dissatisfaction with how a repair was handled.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
